Terms of service

Terms of Service

Last Updated: 02/09/2026

1. Services Overview

1.1 Project-Based Services

Stelx Digital provides one-time, project-based web design and development services. Scope, deliverables, and price are agreed in writing before any project starts, following a free discovery call.

Current packages:

  • Starter — from £997 total: up to 5 pages, mobile-responsive design, contact form & analytics setup, basic on-page SEO, 1–2 revision rounds

  • Growth — from £1,400 total: up to 8 pages, conversion-focused layout & messaging, lead capture & booking integration, email marketing integration, 2–3 revision rounds plus 30 days of post-launch support

Custom scopes outside these packages are quoted individually.

2. Service Terms

  • 50% deposit required to commence work

  • Final payment due before final files or the live site are handed over

  • Project timeline begins upon receipt of deposit and all required materials from the client

  • Split payment plans available on request

  • Rush fees may apply for expedited timelines

3. Scope of Work

3.1 Included Services

  • Framer website development

  • WordPress website development

  • Landing page design

  • E-commerce website builds

  • Brand and visual identity design

  • UX/UI design

  • Basic on-page SEO setup

  • Contact form, booking, and analytics integration

3.2 Excluded Services

  • Copywriting

  • Photography

  • Video production

  • 3D rendering

  • Native app development

  • Paid advertising management

  • Ongoing hosting, maintenance, or content updates after the support period ends (available separately on request)

4. Client Responsibilities

4.1 Required Materials

  • Brand guidelines (if existing)

  • Content and copy

  • High-resolution images

  • Project brief and requirements

  • Timely feedback and approvals

4.2 Communication

  • Single point of contact for project decisions

  • Response within 3 business days for feedback requests

  • Clear articulation of revision requests

  • Availability for scheduled calls

5. Intellectual Property

  • Client receives full ownership of final deliverables upon full payment

  • Designer retains rights to preliminary concepts not chosen

  • Designer maintains portfolio rights to showcase completed work, unless the client requests otherwise in writing

  • Client is responsible for confirming they hold rights to any trademarks, logos, or content they supply

  • Stock photos, licensed fonts, and third-party plugins remain subject to their original licence terms

5.2 Source Files

  • Final website files delivered on the agreed platform (Framer or WordPress)

  • Working/design source files (e.g. Figma) available on request, may incur an additional fee

6. Revisions and Amendments

  • Number of revision rounds is set by the package (1–2 for Starter, 2–3 for Growth)

  • A "round" means one consolidated set of change requests reviewed together

  • Revisions must be requested within 14 days of delivery

  • Major direction changes or scope additions are billed as new work, quoted separately

  • Additional revision rounds beyond those included are billed at an hourly or fixed rate, agreed in advance

7. Termination

  • Either party may terminate with written notice if the other materially breaches these terms

  • Kill fee of 25% of total project value applies if the client terminates before project completion

  • All work completed and paid for becomes the client's property

  • Deposit is non-refundable once work has begun

  • Any outstanding work-in-progress fees are invoiced at termination

8. Payment Terms

  • 50% deposit due upon agreement, before work begins

  • Remaining 50% due before final delivery or launch

  • Split payment plans available on request

  • Late payments may pause active work until the balance is settled

  • Payment methods and currency confirmed at proposal stage

9. Confidentiality

  • Client business and project information is kept confidential and used solely to deliver the agreed work

  • Materials are stored securely

  • Project details are kept private unless the client authorises their use (e.g. in a case study)

  • Confidentiality obligations continue after project completion

10. Limitation of Liability

  • Maximum liability is limited to the total fees paid for the project

  • No responsibility for third-party platforms, hosting providers, or plugins

  • No guarantee of specific business results (e.g. enquiries, sales, or search rankings)

  • Force majeure clause applies for circumstances beyond reasonable control

11. Dispute Resolution

  • Good faith negotiation is the first step in resolving any dispute

  • Mediation is pursued before litigation where possible

  • Jurisdiction: England and Wales

  • These terms do not affect your statutory rights as a consumer, where applicable

12. Modifications

  • These terms may be updated with 30 days' notice

  • Clients with active projects are notified by email of material changes

  • Continued engagement after notice constitutes acceptance

  • Special terms for a specific project require separate written agreement

Contact Information

Emily Ritter / Stelx Digital
stelxdigital@gmail.com

By engaging our services, you agree to these terms and conditions.

Create a free website with Framer, the website builder loved by startups, designers and agencies.